It seems like every week I’m writing about how another major airline has revealed a new staff uniform. In 2016, American launched new uniforms for their 70,000+ staff to huge fanfare. While the design was smart and professional, the comfort and practicality of the uniforms was a disaster. In late 2016, employees reported that the new uniforms were...
Earlier this week, Ben wrote about his recent experiences flying Delta, and the marked difference in quality of service when compared with American Airlines. As expected, the post brought out a flurry of comments, not only because the question of better is always subjective, but because the topic of Delta always seems to bring up a natural conundrum that...
I’ve written before about how the ‘Big 3’ airlines are forming in Europe – IAG, Air France/KLM, and Deutsche Lufthansa (Lufthansa Group). Each of the Big 3 has slightly different growth strategies, and there were some very interesting insights into Lufthansa’s growth strategy that Tiffany sent me me last week, as part of the announcement of their new...
In August 2016, Air India launched a new route between London Heathrow and Newark. I guess it was actually technically a service resumption, because years ago Air India flew from Delhi to London to New York JFK. With this new service, the airline launched a new one-stop route between Ahmedabad and Newark, though they had pick-up and drop-off rights in...
Over the past few years we’ve seen airlines launch longhaul flights to secondary markets. This has been possible thanks to fuel efficient, low capacity, long haul aircraft, and thanks to generally low oil prices. With these new routes comes some trial and error. I commend airlines for trying new routes, but I guess sometimes the math doesn’t work...
I’m not usually someone who reads magazines, though I do find myself reading inflight magazines more than just about any other paper publication. Sometimes I find myself a bit bored on a plane either during taxi or takeoff, so the reading material in the seatback pocket is a natural place to turn. Sometimes inflight magazines are actually sort...
Here’s an interesting update from Austrian. Austrian Airlines adding flights to Montreal Austrian Airlines will be launching flights between Vienna and Montreal as of April 29, 2019. The airline will operate this flight daily throughout the summer schedule, and 5x weekly in winter. The flight will be operated by a Boeing 767-300, with the following schedule: OS73 Vienna...
There’s a story that has gone viral regarding United’s October 2 flight from Los Angeles to Sydney, UA839, which landed early this morning (October 4). The pilot declared a “mayday,” which is a distress signal generally used for life-threatening emergencies (less urgent situations will receive a “pan” call). I’ve seen a lot about this in US media, but...
Delta is the first US airline to take delivery of the Airbus A220 (formerly known as the Bombardier CSeries). This is a fabulous plane from a passenger experience standpoint, and the airline has 75 of these planes on order. In terms of size, the A220 is between your average regional jet and average mainline narrowbody jet, so it...
There’s no denying that over time the role of flight attendants has changed around the world. Going back a few decades, even US airlines only hired young, attractive, and typically female flight attendants. Over time that has changed, and most definitely in the US being a flight attendant can now be a life-long career, with no US airline...

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