Well that didn’t last long! Just five months ago, on May 2, 2018, Cathay Pacific commenced non stop services from Hong Kong to Copenhagen, as part of a major European expansion which also included new services to Dublin and Brussels. The flight operated seasonally (over the northern summer), three times per week with the following schedule: CX227...
Over the past few years we’ve seen airlines launch longhaul flights to secondary markets. This has been possible thanks to fuel efficient, low capacity, long haul aircraft, and thanks to generally low oil prices. With these new routes comes some trial and error. I commend airlines for trying new routes, but I guess sometimes the math doesn’t work...
Earlier this week, Ben wrote about his recent experiences flying Delta, and the marked difference in quality of service when compared with American Airlines. As expected, the post brought out a flurry of comments, not only because the question of better is always subjective, but because the topic of Delta always seems to bring up a natural conundrum that...
In August 2016, Air India launched a new route between London Heathrow and Newark. I guess it was actually technically a service resumption, because years ago Air India flew from Delhi to London to New York JFK. With this new service, the airline launched a new one-stop route between Ahmedabad and Newark, though they had pick-up and drop-off rights in...
In mid-2016 I first wrote about how Air France was finally planning on introducing inflight wifi, which is an exciting development. Within the past week the airline has shared some further information about their inflight wifi, and it’s great news. The first planes with wifi are now flying, and we now have a sense of the timeline with...
Delta is the first US airline to take delivery of the Airbus A220 (formerly known as the Bombardier CSeries). This is a fabulous plane from a passenger experience standpoint, and the airline has 75 of these planes on order. In terms of size, the A220 is between your average regional jet and average mainline narrowbody jet, so it...
There’s a story that has gone viral regarding United’s October 2 flight from Los Angeles to Sydney, UA839, which landed early this morning (October 4). The pilot declared a “mayday,” which is a distress signal generally used for life-threatening emergencies (less urgent situations will receive a “pan” call). I’ve seen a lot about this in US media, but...
I’ve written before about how the ‘Big 3’ airlines are forming in Europe – IAG, Air France/KLM, and Deutsche Lufthansa (Lufthansa Group). Each of the Big 3 has slightly different growth strategies, and there were some very interesting insights into Lufthansa’s growth strategy that Tiffany sent me me last week, as part of the announcement of their new...
It seems like every week I’m writing about how another major airline has revealed a new staff uniform. In 2016, American launched new uniforms for their 70,000+ staff to huge fanfare. While the design was smart and professional, the comfort and practicality of the uniforms was a disaster. In late 2016, employees reported that the new uniforms were...
To increase ancillary revenue, some airlines have begun selling lounge access to passengers without status, travelling in economy or premium economy, who would not have otherwise had access, including: Emirates selling access to their business class lounge in Dubai for USD$100 per person, and access to their first class lounge for $200 Lufthansa was selling access to...

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