I’ve written before about how the ‘Big 3’ airlines are forming in Europe – IAG, Air France/KLM, and Deutsche Lufthansa (Lufthansa Group). Each of the Big 3 has slightly different growth strategies, and there were some very interesting insights into Lufthansa’s growth strategy that Tiffany sent me me last week, as part of the announcement of their new...
It seems like every week I’m writing about how another major airline has revealed a new staff uniform. In 2016, American launched new uniforms for their 70,000+ staff to huge fanfare. While the design was smart and professional, the comfort and practicality of the uniforms was a disaster. In late 2016, employees reported that the new uniforms were...

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